15 Online Review Statistics

15 Online Review Statistics |

Online reviews have become an integral part of the buyer journey. From physical products to hotels and restaurants, customers increasingly rely on user-generated content to make informed decisions.

In this blog post, you’ll find up-to-date online review statistics, where we’ll uncover the importance of customer reviews, highlight the most popular online review platforms, and cover some insights about fake reviews.

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Online Review Statistics (Highlights)

  • 75% of consumers read online reviews when researching businesses.
  • Facebook and Instagram are the most popular social media platforms for reading customer reviews.
  • Around 7 in 10 consumers state consumer reviews at least “frequently” influence their purchase decisions.
  • 75% of consumers are concerned about fake reviews.
  • 93% of customers expect a response from businesses to their online reviews.

General Online Review Statistics

More than 7 in 10 consumers claim to “always” or “regularly” read online reviews when looking for local businesses (BrightLocal)

75% of consumers check online reviews when researching local businesses. Only 3% of consumers claim to never read online reviews.

Here’s a complete breakdown of how often consumers turn to reading online reviews:

Frequency Share of Consumers
Always 33%
Regularly 42%
Occasionally 22%
Never 3%

61% of consumers check 2-3 review sites before making a decision (BrightLocal)

61% of consumers rely on 2-3 sites to check online reviews when researching local businesses. Only 16% of customers typically use 4 or more review sites. Using more than 5 review sites or apps is fairly uncommon, where only 7% of respondents opted for that option.

7 in 10 American consumers say it’s rare for them to visit a new business without reading online reviews first (Yelp)

70% of surveyed respondents claim it is uncommon for them to try a new business without checking consumer reviews first. The same survey found that 76% of consumers say they read more reviews than ever before.

66% of US consumers state that they are “frequently” or “very frequently” influenced by customer reviews during their purchase journey (Trustpilot)

The vast majority (66%) of consumers claim that consumer reviews “often” or “very often” influence their purchase decisions, that’s more than any other source of information.

Nearly 4 in 10 consumers use reviews as a main channel for online brand research (DataReportal)

37.2% of internet users aged 16 to 64 claim to use online reviews as a primary source of information for brand research, which is more than product or brand websites (33.3%) or price comparison sites (26.8%).

Main Channels for Researching Brands Online

Here’s a complete breakdown of the main channels when researching brands online:

Channel Share of Respondents
Search engines 50.3%
Social networks 46%
Consumer reviews 37.2%
Product and brand websites 33.3%
Mobile apps 28%
Price comparison sites 26.8%
Video sites 22%
Discount voucher sites 19.4%
Q&A sites 18.6%

54% of consumers would consider using a business with a minimum rating of 4 stars (BrightLocal)

According to recent findings, more than half (54%) of consumers would only consider a business with a star rating between 4 and 5 stars (on a 5-star scale). Only 5% of survey respondents say that star rating doesn’t impact their decisions.

Minimum Average Star Rating Consumers Expect from Businesses

Here’s a complete breakdown of the minimum average star rating consumers expect from businesses:

Average Star Rating Share of Consumers
1 star 2%
1.5 stars 3%
2 stars 2%
2.5 stars 4%
3 stars 13%
3.5 stars 17%
4 stars 37%
4.5 stars 12%
5 stars 5%
Star rating does not impact decision 5%

59% of consumers expect a response to their online review within 3 days (BrightLocal)

It is expected by 93% of consumers that businesses will respond to their reviews. More than half (59%) of consumers expect a fast response within three days of the review being posted.

70% of customers say they’re more likely to leave a review when the business account is responsive to reviews (Yelp)

Having an engaged business account on the review platform helps increase the number of customer reviews and improve online visibility. 70% of individuals who read reviews are more inclined to write a review when they see that the manager takes the time to respond to customer online feedback.

81% of consumers use Google to check online reviews about local businesses (BrightLocal)

81% of consumers use Google to check online reviews about local businesses

The vast majority (81%) of US consumers turn to Google to evaluate local businesses. In fact, it’s the only platform used by more than half of surveyed consumers.

44% of US consumers use Yelp to find business reviews (BrightLocal)

The percentage of consumers using Yelp for online reviews dropped from 53% in 2022 to 44% in 2024. Despite the decrease in consumer use, Yelp remains one of the top 3 most used platforms for reading online reviews.

Facebook and Instagram are the most used social media platforms for reading online reviews (BrightLocal)

In 2024, 45% of American consumers turned to Facebook to find business reviews. Other popular social media networks among customers for checking online reviews include Instagram (34%) and YouTube (32%).

The Most Used Social Media Platforms for Reading Local Business Reviews

Here’s a complete breakdown of the most used social media platforms for reading local business reviews:

Social Media Platform Share of Consumers
Facebook 45%
Instagram 34%
YouTube 32%
TikTok 23%
Reddit 21%
X/Twitter 18%
Threads 10%

Users on Yelp contributed 22 million reviews on the platform in 2023 (Yelp)

Yelp reported having 22 million new user reviews in 2023, bringing the total number of reviews on the platform to over 287 million. On average, Yelp users leave 60,720 reviews every day.

The number of reviews on Tripadvisor reached 1 billion to date (Tripadvisor)

According to company data, users on Tripadvisor contributed 1 billion reviews and opinions to date. Total number of user reviews and ratings on the platform increased from 320 million in 2015 to more than 1 billion today.

Fake Online Reviews

75% of consumers say they’re concerned about fake online reviews (Bazaarvoice, BrightLocal)

When asked about online reviews, more than 7 in 10 consumers claim they’re concerned about non-legitimate reviews. Moreover, around half of the survey respondents claim that they’re confident they’ve seen fake reviews on major review sites like Amazon (49%), Facebook (40%), and Google (38%).

Fake Online Reviews

Here’s a full breakdown:

Platform Share of Consumers That Are Confident They’ve Seen Fake Reviews There
Amazon 49%
Facebook 40%
Google 38%
Yelp 23%
Tripadvisor 15%
Apple Maps 12%
Better Business Bureau (BBB) 9%
None of the above 19%

83% of US consumers state they’re more inclined to trust a written instead of a star rating (Yelp)

More than 8 in 10 consumers are more likely to trust reviews with text instead of a star rating without any details. In fact, the average length of a recommended review on Yelp is 471 characters.

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